Refund & Return Policy
At ToBe Skin Care Inc., we are committed to providing high-quality skincare products developed with a professional and science-based approach.
Due to the nature of our products and hygiene standards, all sales are considered final once products have been opened or used.
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Returns & Exchanges
We only accept returns or offer replacements in the following cases:
• damaged items upon delivery
• defective products
• incorrect items received
To request a return or exchange, please contact us within 48 hours of delivery at info@renophase.ca, including:
• your order number
• a clear photo of the issue
• a brief description
All requests are reviewed individually. Approved cases may be eligible for replacement or refund at our discretion.
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Skin Reactions
In the unlikely event of a skin reaction, we recommend discontinuing use of the product immediately.
Please contact us within 48 hours at info@renophase.ca, including:
• your order number
• a photo and description of the reaction
• details of other skincare products used in combination
As skin responses can vary depending on individual sensitivity, application, and product layering, each case will be carefully reviewed.
While we do not guarantee refunds for such cases, we are committed to working with you to determine an appropriate solution.
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Non-Returnable Items
The following items are not eligible for return or refund:
• opened or used products
• final sale items
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Important Notice
To achieve optimal results and minimize the risk of adverse reactions, we strongly recommend selecting products in consultation with a trained skincare professional.
