At ToBe Skin Care Inc., we aim to prepare and ship all orders with care and efficiency.
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Processing Time
Orders are typically processed within 1–2 business days (24–48 hours).
Orders placed on weekends or holidays will be processed on the next business day.
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Shipping Within Canada
We currently ship across Canada.
Estimated delivery times:
• Ontario: 1–3 business days
• Other provinces: 6-7 business days
Delivery times are estimates only and may vary depending on the shipping carrier and external factors beyond our control.
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Shipping Rates
Shipping rates on orders under $300 before taxes are $35 .
We offer free shipping on orders over $300 CAD before taxes.
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Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
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Delivery Responsibility
Once an order has been shipped, ToBe Skin Care Inc. is not responsible for:
• shipping delays caused by carriers
• delivery delays due to weather, logistics, or external factors
• lost or stolen packages after delivery confirmation
Shipping fees are non-refundable in the event of delays.
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Incorrect Address
Please ensure your shipping address is accurate at checkout.
ToBe Skin Care Inc. is not responsible for orders shipped to incorrect addresses provided by the customer. Additional charges may apply for reshipment.
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Temperature Sensitivity
Some products may be sensitive to temperature fluctuations.
While we take care in packaging, ToBe Skin Care Inc. is not responsible for changes in product texture or consistency caused by extreme temperatures during transit.
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Damaged Shipments
If your order arrives damaged, please contact us within 48 hours and refer to our Refund & Return Policy.
